Online businesses often sell their products and services to customers around the world. They are serving customers within a global marketplace.
That’s why customers are likely to come from more countries than just the one you operate out of. You can’t guarantee that these customers are going to communicate in English or whatever the dominant language of your country might be.
If you want your business to be truly global, you need to reach customers in their native language. You must speak to them on their terms. Businesses often use chatbots to provide a better standard of customer service to their customers. When a customer converses with a bot in their preferred language, they are more likely to make a purchase.
What is a multilingual conversational AI chatbot ?
A multilingual conversational AI chatbot is an AI-powered virtual assistant that can converse with customers in multiple languages instead of simply defaulting to English. Until now, businesses had to build a separate chatbot to have the ability to converse in different languages. Hiring agents who speak multiple different languages can be costly. Multilingual conversational AI chatbots are naturally equipped to handle diverse languages.
It can go one step further by conversing with customers in their native language. Imagine a customer from Poland—a Polish speaker—opening your website, only to see everything in English. CSA Research shows that in these circumstances, 40 percent of customers will not make it to checkout.
This is a shame, as businesses don’t even need to get it perfect; 65 percent of customers would prefer poor-quality native language content versus non-native language content.
According to Gartner, 80 percent of large enterprises will need “conversational-technology-focused centers” by 2025 to tackle increasing workloads and overcome language barriers.
Lets dive into the reasons why multilingual chatbots are essential to the CX.
Why do companies need a multilingual conversational AI chatbot?
>> First and foremost, they allow customers to make transactions in their preferred language. The customer conversion rate vastly increases when they can buy products. Without multilingual support, businesses are at risk of losing customers.
>> Multilingual conversational AI chatbots improve the customer experience with self-service options. Customers can easily find answers to common questions without waiting for a response. 68% of customers like chatbots because they provide quick answers to their questions.
>> Bots can conveniently solve many minor and repetitive queries. This reduces the load on your customer support team and raises morale.
>> 52% of customers hang up before their query is resolved by customer service agents. Keeping your customers waiting is a bad idea and is likely to cost you sales. And research has found that 80% of customer queries can be resolved by chatbots.
>> Lastly, You can outcompete your competitors by offering service in multiple languages. If a customer has a choice between you and a rival brand, and you speak their language, you’re more likely to win their business.
How else can multilingual conversational AI chatbots benefit your business ?
According to IBM, basic chatbots without multilingual functionality can reduce per-query support costs from 5 to 12 USD, down to 1 USD. Since multilingualism as a skill often leads to higher salaries, it is reasonable to believe that multilingual chatbots offer even greater per-query savings.
Recent research found that businesses are experiencing great difficulties in recruiting and retaining multilingual agents. Remember how 80 percent of routine customer queries can be handled by chatbots? Businesses have an opportunity to strategize and reduce support workloads with multilingual chatbots. This then reduces the need to hire new agents, as existing agents have less work to do, offering a solution to recruitment woes.
How can you build multilingual conversational AI Chatbots ?
Building multilingual conversational AI chatbots is easier than you think. Namely, you don’t have to be a programmer or a coder to build your chatbot. Both beginners and more advanced users can do it.
If you know how to code and build your own chatbot, then you can create your multilingual chatbot yourself. However, in case you don’t know then check out Chatzy.ai. Chatzy AI’s bots can engage with users from diverse linguistic backgrounds, thereby broadening its reach and accessibility
It is a platform that enables you to build No-Code AI Agents that are fast and reliable. Unlike regular bots that rely on pre-designed and rule-based conversational paths, Chatzy AI leverages Artificial Intelligence and Natural Language Processing to comprehend queries and engage in human-like conversations with customers.
Ready to start delivering multilingual support? Get in touch with the Chatzy AI team to get started.
Frequently asked questions (FAQs)
Is Chatzy AI free? You can enjoy the Chatzy AI experience for free with our Starter pack, exploring major features without restraint.
Are Chatzy AI Agents effective?
Yes, Chatzy AI Agents are effective and help reduce operating costs. Its machine-learning algorithm enhances its effectiveness as it learns and improves over time. Chatzy AI Agent evaluates the helpfulness of its responses and adapts to incoming queries. You can contribute to Chatzy's improvement by assessing its performance and supplementing it with additional FAQ content.
How can I add my Chatzy to my website?
You can embed an iframe or add a chat bubble to the bottom right of your website. To do that, create your own Chatzy AI Agent and click "Embed on website". You can also use the API to communicate with your Chatzy AI anywhere!
What should my training data look like?
You can currently upload one or multiple files (.pdf, .txt, .doc, .docx), Google Docs, paste text, or add a link to your website to be scraped.
Is Chatzy AI secure for my data?
Yes, Chatzy AI adheres to industry-standard best practices for data handling and retention. Your custom AI Agent's training data, including conversational and lead data, is securely stored on AWS servers with the highest level of protection. Your data remains private and is not sold to third parties or exploited by Chatzy AI.