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Effective Date: 1st January, 2024 · Version 1.0
This In-Product Cookie Policy ("Policy") is published by Cybersharp Technology LLP, a limited liability partnership incorporated under the laws of India, trading as Chatzy AI ("Chatzy", "we", "us", or "our"), with its registered office in Delhi, India and corporate office at A-17, First Floor, Sector 65, Noida, UP - 201301, India.
This Policy explains how and when Chatzy uses cookies and similar tracking technologies (collectively, "Cookies") within the Chatzy AI software-as-a-service platform (the "Services"), accessible at https://www.chatzy.ai.
This Policy applies specifically to Cookies used within the Services (i.e., within the product experience after login). It does not govern Cookies used on the Chatzy marketing website at www.chatzy.ai, which are covered by the separate Website Privacy Policy available at https://www.chatzy.ai/#privacy.
This Policy is subject to change at any time without prior notice. Changes take effect immediately upon publication. The current version is always available within the Services and at https://www.chatzy.ai/cookie-policy. Your continued use of the Services following any update constitutes your unconditional acceptance of the revised Policy. Please report discrepancies to legal@chatzy.ai.
A cookie is a small text file that is stored on a user's device (computer, tablet, or mobile) by a website or web application server. Cookies and related tracking technologies — including web beacons, pixel tags, local storage objects, and session identifiers (collectively referred to as "Cookies" in this Policy) — contain information that can be read by a server in the domain that placed the Cookie.
Cookies serve a variety of functions, from enabling core security and authentication features to helping us understand how the Services are used. Chatzy may also automatically receive and record information from your browser or device when you use the Services, including browser type, device type, operating system, IP address, and session duration.
Chatzy uses Cookies within the Services for the following purposes:
Chatzy uses Cookie data solely to provide and improve the Services. Chatzy does not use Cookie data to identify Customer End-Users personally, to sell data to third parties, or for any purpose unrelated to the operation and improvement of the Services. Chatzy does not serve third-party advertising through the in-product Services.
Chatzy's in-product Cookies fall within three categories described below. The category determines whether the Cookie is essential to the operation of the Services or whether it serves an ancillary purpose for which greater user control is available.
| Category | Description |
|---|---|
| ESSENTIAL | Strictly necessary for the operation of the Services. These Cookies enable core security, authentication, load balancing, and fraud prevention functions. The Services cannot be provided without them. Disabling these Cookies will impair or prevent your use of the Services. These Cookies do not require consent. |
| PERFORMANCE / ANALYTICS | Used to track how the Services are used, identify performance issues, and help us improve the platform. These Cookies collect information about user interactions in aggregate form and are not used to personally identify individual End-Users. Where required by applicable law, these Cookies are activated only with prior consent. |
| FUNCTIONALITY | Used to remember user preferences, settings, and personalisation choices to provide a more consistent experience. These Cookies use persistent storage to retain preferences between sessions so users do not need to re-enter them on each visit. |
The following table sets out the specific Cookies currently used within the Services. Chatzy reserves the right to add, modify, or remove Cookies from time to time as the Services evolve. This register will be updated when material changes are made.
IMPORTANT NOTICE REGARDING GOOGLE ADSENSE (_gsl_au): Chatzy AI does not serve third-party advertising within the in-product Services. If this cookie was previously present, it has been removed. Chatzy expressly confirms that no advertising network cookies are used within the authenticated Services environment. If you observe this cookie in your browser, please report it immediately to legal@chatzy.ai.
| Cookie Name | Category | Purpose | Set By | Duration |
|---|---|---|---|---|
| _cf_bm | ESSENTIAL | Cloudflare bot management cookie. Detects and manages incoming traffic matching bot criteria to protect platform security and availability. | Cloudflare, Inc. | 30 minutes |
| _vid_t | ESSENTIAL | FingerprintJS device fingerprinting cookie. Uniquely identifies the current browser to prevent platform abuse, credential stuffing, and bot activity. | FingerprintJS Inc. | 1 year |
| _ga, _ga_*, _gid | PERFORMANCE | Google Analytics cookies. Record information about pages visited and track user interactions with the Services to help improve platform performance and features. Data is aggregated and anonymised. | Google LLC | Up to 2 years |
| fs_uid | PERFORMANCE | FullStory session recording cookie. Captures anonymised end-user behaviour on the platform to assist with UX analysis, bug identification, and service improvement. | FullStory, Inc. | 1 year |
| amp_* | PERFORMANCE | Amplitude analytics SDK cookie. Stores a randomly generated device ID, session IDs, and user IDs to track product usage patterns and feature adoption in aggregate form. | Amplitude, Inc. | 1 year |
| ajs_anonymous_id | PERFORMANCE | Segment / analytics anonymous user identifier. Used for product analytics to track usage events anonymously without linking to personally identifiable information. | Segment.io (Twilio Inc.) | 1 year |
| __stripe_mid, __stripe_sid | ESSENTIAL | Stripe payment processor cookies. Used to ensure Stripe payment services function correctly, support fraud prevention mechanisms, and maintain payment session integrity. | Stripe, Inc. | 1 year / session |
| chatzy_session, chatzy_auth | ESSENTIAL | Chatzy first-party session and authentication cookies. Used to maintain authenticated user sessions, manage login state, and enforce access controls within the Services. | Chatzy AI (Cybersharp Technology LLP) | Session |
| chatzy_prefs | FUNCTIONALITY | Chatzy first-party user preferences cookie. Stores user interface preferences and configuration settings to provide a personalised, consistent experience across sessions. | Chatzy AI (Cybersharp Technology LLP) | 1 year |
IMPORTANT NOTICE REGARDING GOOGLE ADSENSE (_gsl_au): Chatzy AI does not serve third-party advertising within the in-product Services. If this cookie was previously present, it has been removed. Chatzy expressly confirms that no advertising network cookies are used within the authenticated Services environment. If you observe this cookie in your browser, please report it immediately to legal@chatzy.ai.
If you are a Chatzy Customer using the Services to deploy AI agents or chatbot interfaces that interact with your own customers ("End-Users"), Chatzy may place Cookies on End-Users' browsers during such interactions. The specific Cookies placed in End-User browsers will depend on the features, integrations, and configurations you have enabled within your deployment.
As the entity deploying the Services to End-Users, you (the Customer) are solely responsible for:
Chatzy acts as a data processor with respect to End-User Cookie data collected in the context of Customer deployments, processing such data only on Customer's instructions and in accordance with the applicable Data Processing Agreement. Chatzy is not responsible for your compliance with End-User consent obligations.
Session cookies placed on End-Users' browsers will be deleted when the End-User closes their browser. Persistent cookies will remain on the End-User's device until they expire or are deleted. The duration of specific Cookies is set out in the Cookie Register in Section 5.
Users have a degree of control over Cookies through their browser settings. However, please note the following important limitations:
Essential Cookies (as defined in Section 4) are strictly necessary for the operation of the Services. If you disable these Cookies through your browser settings, the Services may not function correctly or at all. Chatzy shall have no liability for any impairment to or unavailability of the Services resulting from a user's decision to disable Essential Cookies.
Users can manage Cookie preferences through their browser settings. Relevant guidance for common browsers is available at:
For third-party analytics and tracking Cookies, users may be able to opt out directly through the relevant third party's own privacy controls:
Where Chatzy makes an in-product cookie preference centre available, users may manage non-essential Cookie consent through that interface. Chatzy reserves the right to determine what preferences are available and which Cookie categories require consent based on the user's jurisdiction.
Chatzy processes Cookie data on the following legal bases, depending on the type of Cookie:
Chatzy collects only the Cookie data that is necessary for the stated purpose of each Cookie. Cookie data is not used to build personal profiles of individual End-Users or to enable targeted advertising.
Where Chatzy uses third-party service providers that place Cookies in connection with the Services (as listed in Section 5), such providers act as sub-processors or independent data controllers, as applicable. Chatzy has contractual data protection obligations in place with each such provider. Customers are encouraged to review the privacy policies of the relevant third parties for further information on their data handling practices.
Cookie data is retained for the duration set out in the Cookie Register in Section 5. Where Cookie data is incorporated into aggregated analytics, it may be retained in anonymised form for longer periods for platform improvement purposes.
Some of the third-party providers listed in Section 5 are located outside India. Where Cookie data is transferred to such providers, Chatzy ensures that appropriate safeguards are in place in accordance with applicable data protection law.
Depending on your jurisdiction, you may have rights with respect to your personal data, including rights of access, correction, erasure, restriction, and objection. To exercise any such rights, please contact legal@chatzy.ai. Please note that exercising certain rights (for example, requesting erasure of Essential Cookie data) may impair your ability to use the Services.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: Chatzy expressly excludes liability for any inaccuracy, error, or omission in this Policy. If you identify a discrepancy between this Policy and Chatzy's actual Cookie practices, please report it immediately to legal@chatzy.ai. Chatzy shall not be liable for any loss, damage, or inconvenience arising from a user's decision to disable or restrict Cookies, including any resulting impairment to or unavailability of the Services. Chatzy shall not be liable for the Cookie practices of third-party service providers. The limitations of liability set out in the applicable Governing Agreement apply equally to this Policy and are incorporated herein by reference.
If you have questions or concerns about this Policy, wish to exercise your data rights, or need to report a discrepancy, please contact us:
Cybersharp Technology LLP · Chatzy AI